Return and Refund Policy

Breathe deep. Stay Zen.

Policy Overview

1. RETURN WINDOW & ELIGIBILITY

You may request a return within 30 days from the date the order is delivered to you.

To be eligible for return:

• The products must be in their original packaging and in resalable condition.
• The packaging must not be damaged or opened in a way that affects resale.
  

Return Shipping Costs: The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. We strongly recommend using a tracked and insured shipping service.

2. FAULTY, DAMAGED, OR INCORRECT ITEMS

If an item arrives damaged, faulty or incorrect, contact us promptly with your order number and clear photographs. We will review the issue and, where appropriate, offer a replacement, refund or other remedy consistent with applicable law.

3. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded (except for proven damage):

• Any incense sticks or candles that have been opened or partially used.
• Products that have been lit or burned.
• Items returned without original packaging or in unsellable condition.
• Personalized or custom-made products.

4. REFUND PROCESS

Once we receive your item, we will inspect it and notify you on the status of your refund. If approved, we will process your refund within 10 business days.

Refunds will be issued to the original payment method. Please note that original outbound shipping fees, return shipping fees, and any customs/import duties are non-refundable.

5. HOW TO START A RETURN

To request a return, email info@zenessentialss.com with your order number, reason for return and photographs where an item is damaged, faulty or incorrect. Once we provide confirmation and instructions, please ship the item back to the address provided and keep your tracking number for reference.

For returns, please send to return address: 11 West Coast Lane, CV21 4PA, United Kingdom.  

This policy does not affect your statutory consumer rights. For faulty, damaged, incorrect, or misdescribed goods, we will provide the remedies required by applicable law. Nothing in this policy limits those rights.